Shipping Policy
Information about how we deliver your orders.
Order Processing
Orders are typically processed within 0–2 business days after payment confirmation. Orders placed on Sundays or public holidays will be processed the next business day.
Delivery Times
Delivery times are counted after order processing (0–2 days):
- Within Kerala: 1–5 business days after processing
- Outside Kerala (cities): approximately 1 week after processing
- Rural or remote areas: may take up to 2 weeks after processing
These are estimates and may vary depending on your location and courier conditions.
Courier Partners
We use trusted third-party courier services (including India Post, DTDC, and Delhivery) to deliver your orders.
Shipping Charges
Shipping charges are displayed at the time of checkout based on your location and the courier service you select. Please review the charge before confirming your order.
Important — Please choose your courier service carefully. Some courier services may not have delivery coverage in certain areas. If you select a courier that does not deliver to your location, the shipping charge will not be refunded. Please confirm that your chosen courier delivers to your address before completing the order.
Home Delivery
Home delivery depends on your local postman or courier partner. Some areas may require you to collect packages from the local post office or courier center.
Please be present when the courier team arrives for delivery. If delivery is attempted unsuccessfully due to your unavailability, the courier may return the parcel, and re-shipping or refunds may not be guaranteed. If you cannot be available, please arrange for someone at your address to receive the parcel.
Order Tracking
Once your order ships, you'll receive tracking information via WhatsApp or email. You can use this to track your package through the India Post, DTDC, or Delhivery website. You can also visit our Track Order page with your order number.
Returns
Returns and exchanges are handled as per our Returns & Exchanges Policy. The applicable return window will be shown in your order details when you view them.
Delivery Issues
If your order is marked as delivered but you haven't received it, or if the package arrives damaged, please:
- Contact us within 24 hours of the marked delivery time
- Provide a continuous unboxing video if the parcel is damaged
- Message us on WhatsApp with your order number and photos
Need Help?
If you have any questions about your order's shipping status, please contact us via WhatsApp at +91 75102 48490.
Last updated: October 26, 2026