Returns & Exchange Policy
Please read carefully before placing your order.
Our Policy
We accept exchanges only — and only in two cases: the item is damaged or you received a wrong item. All other situations (change of mind, wrong size selected by you, wrong address, etc.) are not eligible for return or exchange. Please check your size, product, and delivery address carefully before ordering.
Exchange Only — Same Product Replacement
- Exchanges are for the same product only — no different products, no different designs.
- If the product is not available for replacement, a refund will be issued instead.
- Refunds are not offered for any other reason.
⚠️ Mandatory: Continuous Unboxing Video
- You must record a single, continuous, unedited video while opening your parcel.
- No pauses, no cuts, no editing, no AI-generated or altered video will be accepted.
- Only genuine raw video is accepted as proof.
- You have only 3 days from the date of delivery to report any damage or wrong item, along with valid proof (the unboxing video).
- Share the video to our WhatsApp number +91 75102 48490 within 3 days of delivery on discovering damage or a wrong item.
- Returns are only accepted after our team has reviewed and confirmed your video. Without confirmation, returns will not be accepted.
- Reports made after the 3-day window will not be accepted under any circumstances.
No Returns / Exchanges for Customer Errors
The following are not eligible for return or exchange:
- Wrong size selected by you.
- Wrong product or design selected by you.
- Wrong delivery address provided by you.
- Any other mistake originating from your side.
Please double-check all sizes, products, and delivery details before ordering. Our team may accept such requests at their discretion with an additional cost — but this is not guaranteed and depends on the case.
Once Packed — No Cancellation
Once your order has been packed, it cannot be cancelled.
Delivery Attendance
You must be present at the time of delivery. If the delivery is missed because you were unavailable:
- This is considered your mistake.
- The original courier charge is not refundable.
- Only a re-courier option is available, and you must pay the additional courier charge.
- No refund is issued in this case.
Wrong Address
Same rule as above — if the order cannot be delivered due to a wrong or incomplete address, the courier charge is not refundable and only a re-courier option is available with an additional charge.
Courier Availability
We ship through third-party courier partners. Please make sure a courier partner delivers to your area before placing your order. Once the parcel has been handed to the courier, we are not liable for any delivery failure due to non-serviceable areas.
How to Request an Exchange
- Contact us via WhatsApp at +91 75102 48490 and send your continuous unboxing video.
- Our team will review the video and confirm whether the case qualifies.
- Once confirmed, we will arrange a replacement or refund (only if the same product is unavailable).
Need Help?
If you have any questions about this policy, please contact us.
Last updated: October 26, 2026