Privacy Policy

Information We Collect

We collect the information you provide when you browse, register, or place an order, including:

• Name, mobile number, email address
• Shipping address (street, district, state, pincode)
• Order history and preferences
• Payment confirmation details (we do not store full card numbers or UPI PINs)
• Device and browser information, IP address, and pages visited (via cookies/analytics)

How We Use Your Information

We use the information we collect to:

• Process, fulfil, and deliver your orders
• Communicate with you about your order, shipment, or support requests
• Process payments securely through Razorpay
• Improve our products, services, and website experience
• Send updates and offers (only if you opt in)
• Comply with legal obligations and prevent fraud

Data Security

We implement reasonable technical and organisational measures to protect your personal information. All payments are processed over secure (HTTPS) connections through our payment partner. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Cookies & Analytics

We use cookies to remember your cart, keep you logged in, and understand how the site is used. You can disable cookies in your browser, but some features (like the cart and checkout) may not work correctly.

Third-Party Services

We share limited information with trusted third parties who help us run the business, including:

• Razorpay — payment processing
• Courier partners — order delivery (name, address, mobile number)
• Email / SMS providers — order and transactional notifications

These third parties have access to your information only to perform specific tasks on our behalf and are bound by their own privacy obligations.

Data Retention

We retain your personal information for as long as needed to fulfil the purposes outlined in this policy, including keeping order records for tax, accounting, and warranty purposes. When no longer required, we securely delete or anonymise it.

Your Rights

You can ask us to:

• Access a copy of the personal data we hold about you
• Correct inaccurate or incomplete details
• Delete your account and personal data (subject to legal record-keeping)
• Unsubscribe from marketing communications at any time

To exercise any of these rights, contact us via WhatsApp (details below).

Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new "Last updated" date. Continued use of the site after changes means you accept the updated policy.

Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us via WhatsApp at +91 75102 48490 or visit derbysports.in.